Frequently Asked Questions

Q: What exactly is a natural ingredient extract?

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A: A natural ingredient extract is a concentrated form derived from raw materials, capturing the essence and flavors of the source ingredient. It is commonly used to enhance the taste and aroma in various food and beverage products, and depending on the type of extraction method, will carry over health benefits of the ingredients. Read more about extracts here.

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Q: How do I determine which natural ingredient extract is best suited for my product?

A: Our knowledgeable team can guide you in selecting the most suitable extract based on your product type, flavor requirements, and other specifications. Feel free to reach out for personalized assistance on our Contact Us page. 

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Q: Is there a difference between natural and artificial extracts, and why should I choose natural?

A: Natural extracts are derived from real ingredients, offering authentic flavors. Choosing natural extracts aligns with consumer preferences for clean label products without artificial additives or flavors. For example, instead of "Natural Flavors" on your product, you can list the real deal as "Organic Ginger  Extract."

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Q: Can you explain the process of incorporating natural ingredient extracts into a recipe or formulation?

A: Integrating natural extracts involves determining the desired flavor intensity and adjusting the quantity accordingly. Our team can provide guidance on the optimal usage levels for your specific application, but in most cases, it will be 2% of total mixture volume or less.

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Q: Are there any common misconceptions about natural ingredient extracts that I should be aware of as a newcomer?

A: One common misconception is that extracts only add flavor. They can also contribute to color, aroma, and add functional benefits. It's essential to understand the multifaceted role they play in enhancing overall product quality. 

              

Q: How can I place an order for your bulk natural ingredient extracts?

A: If you’re just getting started, you can easily place an order by contacting our sales team at sales@primalessence.com. For existing customers, please submit Purchase Orders (POs) to orders@primalessence.com.

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Q: What is the minimum order quantity (MOQ) for your products?

A: Our minimum order quantity varies by product. We have flexible MOQs to allow for testing and R&D. For all other orders, the MOQ is $200 per line item.

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Q: Are your natural ingredient extracts suitable for specific dietary requirements?

A: Yes, all extracts cater to various dietary preferences, including gluten-free, vegan, kosher, and certified-organic options. Please check product specifications for details.

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Q: How do you ensure the quality and purity of your natural extracts?

A: We adhere to rigorous quality control standards, conducting thorough testing and certifications to ensure the highest quality and purity of our natural ingredient extracts. We have worked with our same partners for 25 years to ensure that our supply chains adhere to the same strict quality standards as well.

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Q: What packaging options are available for bulk orders?

A: We offer a range of flexible packaging options suitable for bulk orders, including everything from 1 LB bottles to 6 gallon pails.

 

Q: What is the lead time for order fulfillment?

A: We make every product made-to-order to ensure the highest quality extracts. Minimum lead times are 10 business days, so please plan your production runs and purchase orders accordingly. Our team will provide you with an estimated lead time upon order placement if a required-by date is not listed.

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Q: Do you offer international shipping for your natural ingredient extracts?

A: Yes, we do offer international shipping. Contact our sales team for details on shipping rates and delivery options.

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Q: Can you assist with product formulation and customization based on our requirements?

A: In some cases, we collaborate with clients to create customized solutions at no additional costs. For full-service formulations, we work with a network of experienced food scientists and formulators who would be happy to work with you. Contact our team to discuss your specific formulation needs.

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Q: What payment options are available for bulk orders?

A: We accept various payment methods, including credit cards, wire transfers, and net 15, 30, and 60 terms based on order history. Our sales team will provide detailed payment instructions upon order confirmation.

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Q: Are there any discounts available for recurring or large-volume orders?

A: Yes, we offer tiered discounts for recurring and large-volume orders. Our brackets are divided by product weights, beginning at 8 lbs, 40 lbs, and 200 lbs per order. Contact our sales team to discuss your order frequency and volume, and they will provide you with applicable discounts.